Customer Service

Shipping & Delivery
We offer free standard ground shipping to U.S. locations based on a minimum online order. Online orders to U.S. addresses receive free shipping on ground orders over $50.

We offer flat rate shipping to U.S. locations for carts less than $50.
$5.50 Flat Rate: orders $20.00 or less.
$7.50 Flat Rate: orders $20-$49.

Special conditions apply: Valid for domestic orders only. Cannot be combined with discount codes. Not available for carts that contain:
Mat Cleaner
Barrier Foam
Gallon Shower Gel
Foot Cleaning Stations
Super Shield Deodorizer, or
Defense Wipe Tubs

For orders that do not comply with our FREE shipping policy we offer

USPS Priority
UPS Ground
UPS 2nd Day Air


Privacy & Security
We may collect the names and user names of our customers and othervisitors. Additionally, we may collect your purchase history, billing andshipping addresses, phone numbers, email addresses, and other digitalcontact information. When you place order on Defense Soap’s website, all of your orderinformation, including your credit card number and delivery address, istransmitted through the Internet using Secure Sockets Layer (SSL)technology.
SSL technology causes your browser to encrypt your orderinformation before transmitting it to our secure server. SSL technology, anindustry standard, is designed to prevent someone other than operators ofour websites from capturing and viewing your personal information.We encourage you to use caution when using the Internet. Online accessto your personal information is protected with a password you select. Westrongly recommend that you do not share your password.

Returns & Replacements
There is no time limit on returning any Defense Soap product. The products can be returned in a used or unused condition.

If for any reason you are not satisfied with your purchase please follow the steps below for a full 100% refund:

1) Contact customer service by email or by phone to alert us that you want to return a product.
Defensesoap@gmail.com or, Call Mr. Guy Sako toll-free (866)-544-1689

2) Use the United States Postal Service to mail the product(s) back to Defense Soap.
DefenseSoap LLC | 13000 Athens Avenue | Ste. C313, | Lakewood Ohio, 44101

A 100% Refund will be issued to the original form of payment (credit card,Pay Pal, etc.). if you are not satisfied with any Defense Soap product.Original shipping charges will be deducted from the refund unless the return is the result of an error by Defense Soap LLC.
Please note bundleditems need to be returned with all items for a full refund.

Ordering
To add products directly into your shopping cart, click on the add to cart linkunder each product’s description. If you have multiple items to enter, youwill be prompted to continue shopping. This lets you enter multiple itemnumbers at a time.
When you are ready to purchase, click Proceed to Checkout. Enter yourpreferred shipping address and delivery method, and shipping charges forthis order will appear.
At checkout you will be given the option of checking out as a guest or toregister as a customer. Registration gives you access to your account at alltimes and automatically enrolls you in our rewards program.

Payment, Pricing & Promotions
When you make a purchase we collect your payment information, includinginformation from your credit or debit card, check, PayPal account.For our complete Privacy Statement http://www.defensesoap.com/privacy.html.
We Accept Payment via Major Credit Cards – Visa, Mastercard andAmerican Express. Our checkout process is encrypted with a 128-bit SSLcertificate. This ensures all sensitive data, such as credit card informationand billing/shipping address be processed securely without anycompromising factors.
Sales tax of 8% will be charged to items shipped to the state of Ohio.Promotions & New Products
Promotions and NEW products will be available time to time on our website , you will also be notified via Email if you registered to our Newsletter.

Viewing Orders
As a registered user It's easy to check the status of your order! Just visit MyAccount and sign in with your Defense Soap user ID and Password to get asummary of any orders placed online. You'll see your order number, thedate the order was placed, the status of the order, order total.
Shipping methods, and package tracking information are sent separately. Ifyou placed your order over the phone or via mail/fax, you can check yourorder status by contacting one of our customer services specialists at 1(866) 544-1689 or emailing Customer Support.

Updating Account Information
To change your account information, click on “my account” tab at the top ofthe page. Once you enter your login information you will be brought to youraccount page, which has a sidebar menu to the left of the screen under theheading “MY ACCOUNT”.