Customer Service - Defense Soap

Shipping & Delivery
We offer free standard ground shipping to U.S. locations based on a minimum online order. Online orders to U.S. addresses receive free shipping on ground orders over $50.

We offer flat rate shipping to U.S. locations for carts less than $50.
$5.50 Flat Rate: orders $20.00 or less.
$7.50 Flat Rate: orders $20-$49.

Special conditions apply:
Valid for domestic orders only. Cannot be combined with discount codes.

Not available for carts that contain:
Mat Cleaner
Barrier Foam
Gallon Shower Gel
Foot Cleaning Stations
Super Shield Deodorizer, or
Defense Wipe Tubs

For orders that do not comply with our FREE shipping policy we offer
USPS Priority
UPS Ground
UPS 2nd Day Air

Privacy & Security
We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. When you place order on this website, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology.
(SSL) technology causes your browser to encrypt your order information before transmitting it to our secure server. (SSL) technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.

Returns & Replacements
There is no time limit on returning any Defense Soap product. The products can be returned in a used or unused condition.

If for any reason you are not satisfied with your purchase please follow the steps below for a full 100% refund:

1) Contact customer service by email or by phone to alert us that you want to return a product.
Call Mr. Guy Sako - Toll Free 1-866-544-1689 -
Or Contact us online

2) Use the United States Postal Service to mail the product(s) back to:
Defense Soap - 13000 Athens Avenue Ste. C313, Lakewood, OH 44107

A 100% Refund will be issued to the original form of payment (credit card,Pay Pal, etc.). if you are not satisfied with any Defense Soap product. Original shipping charges will be deducted from the refund unless the return is the result of an error by Defense Soap.
Please note bundled items need to be returned with all items for a full refund.

To add products directly into your shopping cart, click on the add to cart link under each product’s description. If you have multiple items to enter, you will be prompted to continue shopping. This lets you enter multiple item numbers at a time.
When you are ready to purchase, click Proceed to Checkout. Enter your preferred shipping address and delivery method, and shipping charges for this order will appear.
At checkout you will be given the option of checking out as a guest or to register as a customer. Registration gives you access to your account at all times and automatically enrolls you in our rewards program.

Payment, Pricing & Promotions
When you make a purchase we collect your payment information, including information from your credit or debit card, check, PayPal account. For our complete Privacy Statement please visit the Defense Soap Privacy Policy page
We Accept Payment via Major Credit Cards – Visa, Master card and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.
Sales tax of 8% will be charged to items shipped to the state of Ohio. Promotions & New Products
Promotions and NEW products will be available time to time on our website , you will also be notified via Email if you registered to our Newsletter.

Viewing Orders
As a registered user It's easy to check the status of your order! Just visit My Account and sign in with your Defense Soap user ID and Password to get a summary of any orders placed online. You'll see your order number, the date the order was placed, the status of the order, order total.
Shipping methods, and package tracking information are sent separately. If you placed your order over the phone or via mail/fax, you can check your order status by contacting one of our customer services specialists at 1-866-544-1689 or email Customer Support.

Updating Account Information
To change your account information, click on my account tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading my account.